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# How to add or port an existing phone number

You have two ways to get a fax number on AvoFax: get a brand new number, or bring (port) a number you already use somewhere else.

**Option A. Get a brand new number**

- New customers pick a number during [signup](https://app.avofax.com/promo).
- Already have an account and want another number? Open [Phone Numbers](https://app.avofax.com/settings/workspace/numbers) and add one.
- Additional numbers are a small monthly add on per number.

**Option B. Bring your existing number (porting)**

You can keep the number you already give out. Here is how it works.

*If you are brand new:*

1. Start your signup on the [porting page](https://app.avofax.com/promo-pi).
2. You are given a temporary number right away so you can send and receive immediately.
3. Fill out the port request. When the transfer completes, your real number automatically replaces the temporary one.

*If you already have an account:*

1. Go to [Phone Numbers](https://app.avofax.com/settings/workspace/numbers).
2. Choose Port a number and complete the port request form.

**What you need for the port request** (have these ready so it goes through on the first try):

- The exact phone number you want to bring over.
- The name of your current fax provider.
- Your account number and account PIN or passcode with that provider.
- The billing phone number and service address on that account.
- A recent bill or invoice from that provider (PDF or photo, under 1 MB).

**How long it takes**

- Most ports complete in 1 to 3 business days.
- You keep sending and receiving on your temporary number the whole time, so there is no downtime.
- When the port finishes, the temporary number is swapped out for your real number automatically. You do not need to do anything else.

**Tip:** keep your current fax service active until the port is confirmed complete. Do not cancel it early, or the transfer can be rejected.