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# How to find your account number and PIN to port your fax number

The most common reason a port stalls is a missing or incorrect account number or PIN from your current provider. Here is exactly what we need, and where to find it.

**What every port needs**

- The exact fax number you are bringing over.
- Your current fax provider's name.
- Your account number with that provider.
- Your account PIN, passcode, or port-out PIN.
- The billing phone number and service address on that account.
- A recent bill or invoice (PDF or photo, under 1 MB).

The name, address, and account number must match your current provider's records **exactly** — a mismatch is the number one cause of port rejections.

**Where to find them, by provider**

- **eFax:** Your account number and service address are on your eFax invoice and in your eFax account profile. eFax does not issue a customer "PIN" — we handle the carrier-to-carrier request for you. Heads up: some numbers eFax *assigned* to you (rather than ones you originally ported in) can carry a one-time release fee; we will tell you if that applies.
- **MetroFax / MyFax / eVoice:** Sign in to your account portal for the account number and service address. These carriers often say a port-out PIN is "generated automatically when the details match," so the key is making sure the account number, name, and address you give us are exactly what is on file.
- **magicJack:** Get your account number from my.magicJack.com, and confirm it with magicJack support (1-844-866-2442) since the portal sometimes shows the wrong one. Your PIN is your portal password — reset it to an 8-digit number first. The account must be active and paid; an "account number mismatch" rejection is usually a ZIP+4 issue.
- **RingCentral / Nextiva / Vonage / 8x8:** The account number and port-out PIN are in the admin portal under account or billing settings. Some require you to set a port-out PIN before requesting the transfer.
- **A local phone company (landline fax):** Use the Billing Telephone Number (BTN) and account number from a recent bill. If fax shares a multi-line account, tell us — sometimes the whole account has to move together.

**Can't find your PIN?** Send us what you have. In many cases we can complete the port with just the account number, name, and address. Submit your request on the [Phone Numbers page](https://app.avofax.com/settings/workspace/numbers), or start at the [porting signup page](https://app.avofax.com/promo-pi).