> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.avofax.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why did my fax fail, and how do I fix it?

Most faxes go through on the first try. If one fails, here is how to fix it. First, the good news: faxes that fail are not counted toward your monthly pages.

### Quick fixes
- **Check the number.** Make sure you entered a valid fax number (not a voice line) with the correct area code.
- **Confirm the recipient can receive faxes.** A fax cannot be delivered to a regular phone or an email address.
- **Try again.** Fax lines can be busy or briefly unavailable. Resend after a minute or two.
- **Check your file.** Send a clear PDF, Word document, or image. Very large files can take longer to go through.
- **Refresh.** If the app seems stuck, fully refresh the page once and resend.

### Still not working?
Open your [Sent faxes](https://app.avofax.com/sent) to see the status and any error message. If it keeps failing, contact us with the recipient number and we will look into it right away.