How long does porting take, and how do I check my port status?

How long it takes

• Most ports complete in 1 to 3 business days. Toll-free numbers and some landline ports can take a little longer.
• You get a temporary number right away, so you can send and receive the entire time — there is no downtime.
• When the transfer completes, your real number automatically replaces the temporary one. You do not need to do anything else.

How to check your status

• Open the Phone Numbers page — your porting number shows its current state there.
• We also email you at each step, including the scheduled completion date (the carrier's "FOC date") once your current provider confirms it.

Common reasons a port is delayed or rejected — and the fix

• Name or address mismatch: the details must match your current provider's records exactly. Recheck the service address, including suite number and ZIP+4.
• Wrong or missing account number / PIN: see "How to find your account number and PIN to port your fax number."
• Account not active: keep your current fax service paid and active until the port finishes.
• A pending order on the line: cancel any open change or disconnect order with your current provider first.

If a port is rejected, we email you exactly what the carrier flagged so you can fix it and resubmit without losing your place.

Tip: do not cancel your old fax service until we confirm the port is fully complete.

Updated on: 21/06/2026